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Sources of truth

Clear ownership prevents people from carrying conflicting instructions.

InformationSource of truth
Company purpose and cultural principlesThe Mantra
Employee principles, working agreements, and approved policiesThis Employee Manual
Current project scope, status, and delivery ownershipThe team's approved project-management system
Product behavior and technical operationThe relevant product and technical documentation
Designs and user journeysThe team's approved design workspace
Employment terms or individual arrangementsThe signed agreement and approved People records

Link to the source instead of copying details that change frequently. If two sources conflict, do not silently choose one: identify their owners, resolve the conflict, and correct or retire the stale guidance.


Guidance type: Reference
Owner: Company documentation owners